RETURN POLICY AND WARRANTY INFORMATION:
Company C’s goal is to provide you with an extraordinary experience. We want you to love our products as much as we do! If you are not completely satisfied with your purchase, you can return it within 30 days for a refund. All returned merchandise must be returned in its original packaging and in new/unused condition to receive a refund. Please note that you are responsible for return shipping fees.
Please inspect products within 24 hours of receipt. Should your purchase arrive damaged or defective in any way, contact us immediately at 800-818-8288 to speak with a Customer Care Associate. Please note: after 24 hours from the time of delivery, Company C is not liable for damaged product.
If you purchased our product through a Company C partner store, please contact the partner store directly for assistance.
TO PROCESS A RETURN:
Most orders ship with a prepaid FedEx return label (excluding samples, 9’ and larger rugs and furniture.) This FedEx return label will incur shipping charges to be deducted from your refund.
(See chart for rates)
- Attach the label to the package. Drop it off at a FedEx location or call FedEx to arrange a pickup. For a FedEx pickup, an adult must be present or the package left in a safe area for collection.
- You may use a return carrier of your choice. Please keep a copy of your tracking information to confirm return delivery.
- Products should be returned in original packaging. If new packaging material is needed, please contact firstname.lastname@example.org or call 800-818-8288.
- Packages must secure and sealed tight to protect the product for return. We cannot issue refunds for returns damaged in transit due to improper packaging.
If you have purchased a Company C product from one of our retail partners, please contact them regarding their return policies and procedures.
If no FedEx return label was provided with your order, please contact Customer Care at 800-818-8288 or email@example.com
We are unable to accept returns on the following items:
- Custom rugs and furniture, 70% off final sale items, clearance red-lined, second quality, or outlet merchandise (often located in the sale section of website.)
- Bedding must be returned in its original packaging to be considered in new and unused condition. Refunds cannot be given for washed/ironed bedding.
Returns of rugs 8' x 10' and larger are not accepted in our Concord store.
Our Return Quality Inspection Process:
Upon receiving your return, our quality control team will inspect the item to ensure it is in new and unused condition. If there are no issues with the return, a credit will be processed and automatically applied to the original credit card used, less the return shipping costs (noted in chart). Please allow 7-10 business days for your credit to be issued. If we determine the return cannot be accepted, no refund will be issued. A member of the Customer Care team will contact you to discuss and plan to return your product to you at your cost or dispose of the item(s) at your request.
We gladly adjust promotional discount pricing within seven days of original purchase.
Our product is warrantied against manufacturer defects for one full year from date of purchase. However, we cannot refund and/or warranty product for issues that result from normal wear and tear, accidents, damage caused from improper use/care, or after it has been cleaned. Products that have been altered will not be covered under warranty. Normal wear and tear is damage that naturally and inevitably occurs as a result of normal use or aging including fading and shedding of yarns. Other examples of damage not covered under warranty include staining or damage caused by pets, improper exposure to water, moisture or excessive sunlight, deterioration caused by improper cleaning (including vacuuming with a beater bar), damage or stains caused by improper professional cleaning, yarn tails sticking up, dye lot differences, blemishes on the backing, and pilling or fading of fabrics. These issues are not considered defects.
If you have any additional questions, please feel free to call or email us.