Customer Care

STANDARD SHIPPING AND PROCESSING

Current in-house processing time is 5-8 business days.

Please refer to the FedEx Transit Chart for approximate arrival time once product has shipped.



FREE STANDARD SHIPPING ON ALL ORDERS
(applies only within the contiguous 48 states)
Excludes lamps, occasional furniture, final sale items, oversized charges & expedited shipping.

Threshold Delivery is required for oversized rugs and has a flat rate fee of $199 for unlimited items. Oversized rugs include: 9' x 13', 10' x 14', 9' round & large custom rugs.

White Glove Delivery is required for all furniture.

SHIPPING TO ALASKA, HAWAII AND REMOTE LOCATIONS
Orders shipping to Alaska, Hawaii and select remote locations incur a 15% of purchase price shipping charge (Minimum charge $25).

INTERNATIONAL DELIVERY
Order shipping to Canada and Mexico incur a 15% of purchase price shipping charge (Minimum charge $25). Shipments to Canada and Mexico incur additional duty and tax charges that are billed separately by the carrier. For all other International deliveries please call 1.800.818.8288, Monday - Friday 8:30 a.m. to 5 p.m. EST.

SHIPPING TO A DIFFERENT ADDRESS
To ship an item to an address other than your billing address, click on the "Ship To Different Address" link in the Shopping Cart for each item and update the recipient information.

SHIPPING TO A P.O. BOX
We cannot ship to a P.O. Box. For more information please call 1.800.818.8288, Monday- Friday 8:30 a.m. to 5 p.m. EST.



THRESHOLD DELIVERY

  • Threshold Delivery is required for oversized rugs and has a flat rate fee of $199 for unlimited items. Oversized rugs include: 9' x 13', 10' x 14', 9' round & large custom rugs.
  • Total shipping costs will be determined by adding the $199 to the Standard Shipping Rate shown on the table on the Returns Page. Should your order qualify for free shipping, you would just pay the $199 flat rate. (excluding remote areas)
  • Large rugs are delivered via freight carrier to the first dry area outside your home. You will be contacted by the carrier to schedule delivery approx. 3 days prior to delivery. In stock rugs 9x13 (or larger) arrive within approximately 14-21 days of your order.
  • Available in contiguous United States only. For island deliveries or remote locations, please contact our customer care team for a custom quote.
    Contact Customer Care. For more information please call 1.800.818.8288, Monday - Friday 8:30 a.m. to 5 p.m. EST.

WHITE GLOVE DELIVERY

  • White Glove Delivery is required for furniture and optional for 9’ wide and larger rugs.
  • Cost of White Glove Delivery starts at $600
  • Your item is safely brought into your home by a skilled delivery team, unpacked in the room of your choice, and unrolled/installed. Packaging materials are removed, including a heavy cardboard casing used to protect large rugs. This service provides for one-flight of stairs and installation times of up to fifteen minutes. You will be contacted by the carrier to schedule delivery approx. 5 days prior to delivery. Available only in the 48 contiguous United States.
  • Island deliveries or remote locations may cost more. Please request a "White glove delivery quote" in your order notes.

Click here for complete guidelines about our White Glove Delivery Service, and things to consider prior to delivery.


Contact Information:
For more information or a custom quote, contact customer service at:
1.800.818.8288
customercare@companyc.com