Customer Care


"We have an obligation to take care of the world we all share to pass on to future generations. Every person can make a difference by reducing the use of harmful chemicals, making an effort to recycle wherever possible and using alternative sources of energy."


From energy and recycling initiatives in our corporate office, to materials sourcing and manufacturing, we devote time and resources to ensuring that Company C products are made as environmentally friendly as possible.

We partner with manufacturers that share our sustainable sourcing goals. This includes using natural fibers like New Zealand wool, jute and organic cotton, Azo-free dyes, and recycled plastic bottles for several ColorSpree rugs & pillows. Many of our bedding collections are organic and Global Organic Textile Standard (GOTS) certified. That certification is among the highest in the industry and, if the bar is raised in the future, you can be sure Company C will pursue the highest possible standards.

The Company C Organics logo and the recycled icon next to our products indicate our commitment to the planet.

Company C has been a proud member of the Sustainable Furnishings Council (SFC) since 2012.

What are sustainable furnishings?

"Sustainable" or "environmentally-safe" or "eco-friendly" furnishings are made and distributed in ways that protect our planet. As an SFC member, we have taken steps to minimize carbon emissions, waste stream pollutants, and un-recyclable content from our products. To learn more about the SFC please visit

We make our upholstered furniture here in the USA using responsibly harvested hardwoods. Company C complies with CA TB114-2013.

GoodWeave Certified

Since 2005, Company C has been a member of GoodWeave, a non-profit organization dedicated to ending child labor, forced labor and bonded labor in global supply chains. Each year, we donate a portion of our rug sales to support the GoodWeave mission. When you purchase a rug that carries the GoodWeave label, you are helping us to improve the lives of children and the weaving communities in India through education and rescue missions.

Learn More about GoodWeave’s founding story and the good works they continue to support.


Is it time to part with your Company C rug?

While our rugs are long-lasting, sometimes an update is needed—styles change, kids, pets and love have worn down your rug over the years, or you need to downsize. Whatever the reason, when it’s time to say goodbye to your Company C rug, there are several options available to ensure it does not go to a landfill.

Donating Your Rug

If your rug is in good condition (clean, gently-used, or free of major damage) then the easiest and most helpful way to part with your rug is by donating it. If desired, you might get your rug appraised before donating it, as you can claim it on your taxes as a charitable donation.

Many charities are willing to take household items such as rugs (or bedding, pillows, and furniture). Give your local charity a call and see if they accept these items.

Below are resources to help you find charities near you:

Habitat for HumanityHomeless Shelter Directory
Furniture Bank NetworkGoodWillDonation Town

Recycling Your Rug

Recycling rugs is a difficult process, but improvements have been made over the last several years thanks to the Carper America Recovery Effort (CARE). To learn about recycling rugs, visit

Below are resources to help you find a carpet recycling center in your area:

Recycle NationCarpet RecoveryEarth 911

Composting Your Rug

Many of our 100% wool rugs contain a natural rubber latex backing and can be composted. Our hand-knotted, soumak, and other hand-woven wool rugs do not contain a backing and are also compostable.

Please be sure to check the contents of your rug by looking at the label as some may contain polyester which is not compostable.

What about rug packaging?

To help protect your investment, our rugs are shipped carefully rolled and packaged in a plastic bag.

Below are resources to help you recycle that packaging:

how2recycleBag and Film Recycling